These terms and conditions apply when purchasing from Infracenter Sverige AB via Infracenter.

The terms and conditions apply to both consumers and business customers unless otherwise expressly stated. For consumers, mandatory consumer protection legislation always takes precedence over these terms and conditions to the extent that such legislation gives the customer rights that cannot be waived by agreement.

For corporate customers, the special terms and conditions in the section apply. Corporate customers.

1. Company details

Seller: Infracenter Sweden AB
Organization number: 556842-1811
VAT registration number: SE556842181101
E-mail: info@infracenter.se
Phone: 0771-22 55 00

Returns should not be sent without prior contact with Infracenter. Always contact us before returning for current instructions and return address.

2. Order and agreement

The customer is responsible for ensuring that the contact, delivery and payment information provided when ordering is correct.

Always check the order carefully before completing the purchase, including product, model, power, size, color, quantity and delivery address.

An agreement is concluded when Infracenter has accepted the order and sent an order confirmation.

In the event of obvious typographical errors, pricing errors or other inaccuracies that the customer realized or reasonably should have understood were incorrect, the provisions of applicable law apply.

3. Product information and product selection

The product's main features, dimensions, power, color, area of ​​use and any installation requirements are stated on the respective product page and associated product documentation.

Product images represent the products as accurately as possible. Minor deviations may occur, for example in color reproduction depending on screen, photography and lighting conditions.

The customer is responsible for checking that the selected product is suitable for the intended use.

If you are unsure which product you need, we recommend that you contact Infracenter before ordering. We are happy to help with product selection, sizing and placement.

4. Dimensioning and placement

Correct sizing and placement are important for infrared heating to produce the desired results.

Infracenter is happy to help with recommendations for power, number of products and placement before ordering and installation.

Our recommendations are based on the information the customer provides, including the size of the room or area, area of ​​use, insulation, ceiling height, desired temperature and other conditions.

The customer is responsible for ensuring that the information provided to Infracenter is correct and complete.

A product that functions according to its specifications but produces a different result than the customer expected due to incorrect sizing, placement, installation or conditions at the installation site is not in itself a defective product.

If you are unsure - contact us before purchase or installation and we will help you find the right solution.

5. Prices, VAT and shipping

All prices at Infracenter are listed including VAT.

Prices listed include VAT and shipping to Sweden, Denmark, Norway, Finland, Germany, the Netherlands and Belgium.

For islands and territories with special shipping, customs or VAT rules, regular shipping terms do not apply. Please contact us before ordering so we can check shipping costs and which tax rules apply to your delivery address.

This applies, among other things, to: Åland, the Faroe Islands, Greenland, Svalbard, Jan Mayen and non-European areas that belong to or are linked to the countries we deliver to.

For delivery to other countries, Infracenter must be contacted before ordering to check delivery availability, shipping costs and any taxes and fees.

Any promotional prices are valid as long as the offer is published or while stocks last.

6. Payment

Available payment options are displayed at checkout.

Payment is handled through the payment solution chosen by the customer. For payment, invoice and credit services, the respective payment provider's terms and conditions may also apply.

Any terms and conditions for credit, invoice, payment term or fees are stated when the payment method is selected.

7. Delivery

In-stock products are normally shipped within 1–3 business days. For custom-made items or products with specific delivery times, please refer to the information on the product page or in the order confirmation.

Delivery times stated are estimated unless a specific delivery date has been explicitly agreed.

The customer is responsible for ensuring that correct delivery details have been provided and for being able to receive the delivery according to the carrier's instructions.

If delivery is delayed due to circumstances beyond Infracenter's reasonable control, this will be handled in accordance with applicable legislation.

8. Check the delivery – important in case of transport damage

Always check the products and packaging immediately upon receipt of the delivery.

Visible transport damage must be photographed and reported to Infracenter. no later than two days after receipt of delivery. We need the information quickly to be able to report the transport damage within the carrier's deadlines.

In the event of transport damage, the customer must:

• photograph the damaged product,
• photograph the outer carton and any visible damage,
• photograph the inner packaging,
• save the packaging,
• and contact Infracenter within two days.

The product should not be installed or used until the issue has been assessed.

The two-day deadline is important for our ability to handle transport damage against the carrier. For consumers, it does not limit rights arising from mandatory consumer legislation.

If you have received the wrong model, power, size, color or other incorrect product, Infracenter should be contacted. before assembling, connecting or using the product.

9. Right of withdrawal for consumers

Corporate customers do not have a general right of withdrawal. Special rules for business acquisitions are found further down in these terms and conditions.

For consumers, the statutory right of withdrawal under applicable consumer legislation applies.

Within the EU, the main rule applies 14-day right of withdrawal for distance purchases. Exceptions may apply to certain products and agreements.

To exercise the right of withdrawal, the customer must notify Infracenter within the applicable withdrawal period.

Always contact Infracenter before returning an item.

9.1 Cancellations before the shipment has been received

If you wish to cancel your purchase while the item is still in transit or awaiting delivery, you should Contact Infracenter immediately before the shipment is received or picked up.

If Infracenter confirms that the shipment can be returned directly, the customer should not pick it up or receive it.

This reduces unnecessary handling and means that the product can be returned without first being transported home and unpacked.

Simply failing to collect a shipment without notifying Infracenter does not in itself constitute a notice of withdrawal.

Costs incurred due to a shipment not being collected or not being received may be charged to the customer to the extent permitted by applicable law.

10. Important before opening the product packaging

Infracenter exclusively sells new products.

We do not sell second-hand, used or refurbished products.

Many of our products are delivered factory-packaged and sealed. Some products are also packaged in such a way that the original packaging is difficult or impossible to restore after complete unpacking.

Therefore, always check before opening the package:

• model
• effect
• size
• Paint
• number
• and that the product corresponds to what you ordered.

If you are unsure – do not open the packaging. Contact Infracenter first.

We are happy to help you check that you have ordered and received the correct product before opening the package.

11. Condition of the product upon return

When exercising the statutory right of withdrawal, the consumer is responsible for any loss of value that occurs through handling beyond what is necessary to establish the product's properties and function.

Assembly, installation, electrical connection or actual use may mean that the product has been handled more than necessary and may therefore result in a decrease in value.

Impairment can occur, for example, through:

• assembly or installation,
• electrical connection,
• actual use,
• assembly marks,
• scratches or other cosmetic changes,
• injuries,
• missing parts,
• missing accessories or documentation,
• modifications,
• damaged or missing inner packaging,
• or damaged original packaging when this actually affects the value of the product.

If the customer's handling means that the product can no longer be sold as new, Infracenter has the right to depreciation deduction corresponding to the actual depreciation, to the extent permitted by applicable law.

If the handling has caused a significant decrease in value, the deduction may be significant.

The condition of the original packaging can be particularly important for products that are delivered factory-packaged or sealed and where the packaging constitutes an important part of the product's condition and ability to be resold as new.

12. Packaging for returns

The product must be returned complete with the parts, accessories and documents that came with the delivery.

The original packaging should be used when available and the product should be packaged carefully so that it is not damaged during return transport.

The customer is responsible for ensuring that the return is adequately packaged.

Returns should not be sent cash on delivery or to a delivery point without written agreement with Infracenter.

Always contact Infracenter before returning the product for the correct return address and transport instructions.

13. Return shipping

When exercising the right of withdrawal, the customer is responsible for the direct return shipping when this follows from applicable law.

For large or bulky products, return transport may need to be booked separately.

If Infracenter books return transport for the customer, the cost of the return transport may be deducted from the refund to the extent permitted by applicable law.

14. Refund in case of cancellation

Refunds will be made in accordance with applicable legislation.

Infracenter has the right to wait with the refund until the product has been returned or the customer has shown that it has been sent back, to the extent permitted by applicable law.

Infracenter has the right to make deductions for such actual decrease in value and return shipping for which the customer is responsible according to applicable law and these terms and conditions.

15. Exceptions to the right of withdrawal

The right of withdrawal does not apply when an exception under applicable law applies.

This may, for example, apply to products that have been manufactured according to the customer's specific instructions or have been given a clear personal touch, such as products with customer-unique dimensions, motifs or other individual adaptations.

When such an exception applies, the customer will be informed of this prior to purchase.

16. Cancellation and uncollected shipments

Contact Infracenter immediately if you want to cancel an order that has not yet been shipped.

If the order has already been processed or shipped, costs may have been incurred.

A shipment that is not picked up or cannot be delivered is not automatically considered as the customer having notified Infracenter that the purchase is being cancelled.

Infracenter has the right to charge actual, necessary and reasonable costs arising as a result of a non-collected or non-received delivery, to the extent permitted by applicable law.

17. Complaints

Right of withdrawal, complaint and product warranty are three different things.

As a consumer, you have the statutory rights in the event of a defect in a product that follow from applicable consumer legislation.

Within the EU, statutory protection for defective goods applies to at least two years from delivery. National legislation may give the consumer additional rights.

In the event of a complaint, the customer must contact Infracenter and state:

• order number,
• which product the matter concerns,
• a clear description of the error,
• when the error was detected,
• as well as pictures or video when this facilitates troubleshooting.

Infracenter has the right to examine the product and troubleshoot the reported problem before deciding on appropriate action, to the extent permitted by applicable law.

If continued use may pose a safety risk or cause further damage, use should be discontinued and Infracenter contacted.

For complete information about complaints and our voluntary product guarantees, please refer to the page Complaint.

18. Product Warranty

Selected products are covered by Infracenter's voluntary product warranty.

The warranty period varies between different products and is stated on the respective product page and our warranty terms.

The product warranty is a voluntary commitment from Infracenter and applies separately from the consumer's statutory rights.

The product warranty does not limit the rights that a consumer has under mandatory applicable consumer law.

Full terms and conditions for each product warranty can be found on the page Complaint.

19. Installation and use

The products must be installed and used in accordance with the product instructions, product specifications and applicable safety regulations.

Electrical installation work that, according to applicable regulations, requires a qualified or registered installer must be carried out by a person or company that is entitled to carry out the work.

The customer is responsible for ensuring that the installation location, electrical connection, control and area of ​​use are suitable for the product.

Errors or damage caused by, for example:

• incorrect installation,
• incorrect electrical connection,
• incorrect use,
• external influence,
• modification,
• neglect,
• unsuitable control equipment,
• or use contrary to the product instructions

is not covered by Infracenter's voluntary product warranty.

This does not limit the consumer's right to complain about another defect for which Infracenter is responsible under mandatory applicable law.

20.Troubleshooting

In the event of a complaint or warranty matter, Infracenter may request photographs, video, measurement values ​​or other reasonable documentation needed to identify the problem.

Infracenter may also need to examine the product.

If the investigation shows that the product does not have a defect for which Infracenter is responsible, but that the problem is due to, for example, installation, dimensioning, placement, electrical connection, use or other external circumstances, the customer may, after information and approval, be charged reasonable costs for troubleshooting and transport to the extent permitted by applicable law.

21. Special terms and conditions for corporate customers

When the purchase is made primarily for business purposes, the buyer is considered a business customer.

Corporate customers do not have a general right of withdrawal, open purchase or return.

The consumer law rules on the right of withdrawal do not apply to business purchases.

Returns and cancellations

Returns, exchanges or cancellations of a correctly delivered and faultless product are accepted. only after written approval from Infracenter.

Infracenter has the right to refuse such a return.

If Infracenter voluntarily accepts a company return, Infracenter has the right to set conditions for the return, including requirements for:

• unopened original packaging,
• undamaged and unused product,
• complete delivery,
• return shipping at the customer's expense,
• as well as compensation for reasonable costs for handling, inspection and restoration.

Business delivery control

The corporate customer must check the products and packaging without unreasonable delay after delivery.

Visible transport damage must be photographed and reported to Infracenter. no later than two days after delivery.

Other defects must be reported in writing without undue delay after the defect has been discovered or should have been discovered.

Troubleshooting

In the event of errors for which Infracenter is responsible, Infracenter has the right, at its own discretion and to the extent permitted by applicable law, to remedy the error or carry out a redelivery.

Limitation of liability

In the event of a business acquisition, Infracenter, to the extent permitted by applicable law, is not liable for indirect damages such as:

• production loss,
• downtime,
• loss of profit,
• lack of turnover,
• lack of energy savings,
• consequential damages,
• or other indirect financial loss.

Infracenter's total liability is, to the extent permitted by applicable law, limited to the order value for the product to which the claim relates.

22. International purchases

Infracenter sells to both consumers and companies in several European markets.

These terms and conditions apply to purchases from Infracenter unless otherwise expressly agreed.

For consumers, the terms and conditions do not limit such mandatory consumer rights that the customer has under applicable law and that cannot be waived.

National rules may therefore entail additional rights in addition to the common rules that apply within the EU.

For corporate customers, Infracenter's corporate terms and conditions apply unless otherwise agreed in writing.

23. Personal data

Infracenter processes personal data to, among other things, handle orders, payments, deliveries, customer service, complaints, returns and warranty matters, as well as to fulfill legal obligations.

More information can be found in Infracenter's privacy policy.

24.Circumstances beyond our control

Infracenter is not liable for delay or failure to perform caused by circumstances beyond our reasonable control to a greater extent than is required by mandatory applicable law.

This may include, for example, extensive transport disruptions, government decisions, war or conflict, natural events, major operational disruptions or other extraordinary circumstances.

25. Changes to the terms and conditions of purchase

Infracenter has the right to update these terms and conditions for future purchases.

For an order that has already been completed, the version of the terms and conditions that was in effect when the agreement was concluded applies as a starting point.

26. Complaints and disputes

Always contact Infracenter first if you have any questions or problems with a purchase. Our goal is to try to resolve any issues directly and as smoothly as possible.

Consumers have the rights and dispute resolution options that follow from applicable consumer legislation.

Swedish law applies to the agreement to the extent permitted. For consumers, this does not limit any mandatory rights that the customer has under applicable consumer law.

For corporate customers, disputes shall be resolved according to Swedish law with Gothenburg District Court as first instance, unless otherwise agreed in writing.