Investing in infrared heating should feel safe – not just today, but for many years to come.

Since 2014, Infracenter has been delivering infrared heating to private individuals, companies, property owners and public organizations. Our experience, combined with carefully selected products and high quality standards, means we can offer some of the most generous product warranties on the market.

We know that our customers expect products that work year after year. That's why we offer up to a 10-year product warranty on selected infrared panels as well as clear warranty terms for our entire range.

When you buy from Infracenter, you don't just get a product. You get the security of buying from an established specialist in infrared heating with extensive experience and thousands of products delivered every year.

Why customers choose Infracenter

✔ One of Europe's leading specialists in infrared heating

✔ Thousands of products sold every year

✔ Up to 10 years product warranty on selected infrared panels

✔ Fast and personal support

✔ Products developed for long life✔ Very high customer satisfaction

✔ Expert knowledge in infrared heating since 2014

Today, thousands of customers throughout Europe use infrared heating from Infracenter in their homes, offices, yoga studios, restaurants and commercial properties.

Our goal is simple: to offer products that deliver comfort, energy efficiency and operational reliability for many years.

Infracenter's guarantees in brief

✔ Up to 10 years product warranty on selected infrared panels

✔ 5 year product warranty on Dark Heater

✔ 1 year product warranty on other products and accessories

✔ Applies within Europe

✔ Clear and fast handling of warranty matters

✔ The product warranty applies in addition to the consumer's statutory rights.

Warranty periods on our products

The product warranty is valid from the date of purchase and supplements the statutory right of complaint.

10-year product warranty on our infrared panels

The following product lines are covered by our 10-year product warranty:

✔ Infrared panel Standard

✔ Infrared panel Power

✔ Glass Panel

✔ Mirror Panel

✔ Towel Heater

The product warranty covers the product's function under normal use and correct installation.

5 year product warranty on Dark Heater

All models within the Dark Heater series are covered by a 5-year product warranty or up to 10,000 hours of use, whichever comes first. Example:

✔ Dark Heater 1800W Black

✔ Dark Heater 1800W White

✔ Dark Heater 3200W Black

The product warranty applies to the product's function under normal use and correct installation.

1 year product warranty on other products

Other products and accessories are covered by a 1-year product warranty unless otherwise stated on the

respective product page.

Example:

✔ Outside Heater

✔ Thermostats

✔ Control system

✔ Relays

✔ Accessories

That's why we can offer up to a 10-year product warranty.

We do not offer long-term guarantees that it will look good in marketing.

We offer them because we know how our products work in real life.

Through thousands of installations and many years of experience, we have seen how our infrared panels deliver comfort, energy efficiency and operational reliability year after year.

Unlike many other heating systems, infrared panels contain no fans, pumps or other moving parts that wear out during normal use. The simple design contributes to a long service life and high reliability.

What does the product warranty cover?

The product warranty covers defects caused by:

✔ Manufacturing defect✔ Malfunction during normal use

✔ Errors that occur despite correct installation and use

If the defect is covered by the product warranty, the product may be repaired, replaced or exchanged for an equivalent product.

What is not covered by the product warranty?

The product warranty does not cover:

✔ Normal wear and tear

✔ Scratches and cosmetic damage

✔ Natural changes in color or surface finish

✔ Incorrect installation

✔ Operating error

✔ Damage caused by overvoltage, moisture, impact or other external influences

✔ Modifications or reconstructions

✔ Labor costs for dismantling or reinstallation

✔ Damage resulting from use contrary to the product instructions

✔ Damage resulting from use with unapproved accessories or control systems

✔ The product warranty only applies to the original purchaser unless otherwise agreed in writing with Infracenter.

Right of complaint according to law

As a consumer, you always have the statutory right to complain about original defects in a product according to the consumer legislation that applies in the country where the purchase was made.

The right to complain applies regardless of whether the product is covered by warranty or not and is a separate right from Infracenter's product warranty.

Infracenter's product warranties apply within Europe, while the right to complain is regulated by the legislation of each country.

How do I make a complaint or warranty application?For the fastest possible handling, please send:

✔ Order number

✔ Pictures or video of the problem

✔ Description of the error

✔ Date when the error was discovered

✔ Serial number if available

Once we have received your request, we will review the information and get back to you as quickly as possible.

Our goal is always to find the fastest and most flexible solution for you as a customer.

FAQ – Frequently asked questions about warranty and complaints

Are the right of complaint and warranty the same thing?

No. The right to a complaint is a statutory right while the product warranty is a voluntary promise.

which apply in addition to the consumer's statutory rights.

How long is the product warranty on your products?

We offer up to a 10-year product warranty on selected infrared panels, a 5-year product warranty on Dark Heater and a 1-year product warranty on other products and accessories.

Does the product warranty cover cosmetic changes?

No. The product warranty applies to the function of the product. Normal wear and tear, scratches and natural changes in color or surface finish are not covered.

Is the product warranty valid throughout Europe?

Yes. Infracenter's product warranties are valid within Europe.

Where do I send a complaint?

Send your warranty or complaint to our customer service along with the order number and information about the error.

We are here if you need help.

If you need to use your product warranty or want to make a complaint about a product, we will help you through the entire process.

Our goal is to handle all matters quickly, clearly and fairly.By attaching the order number, pictures and a description of the error, we can usually start processing the issue immediately.

We always strive to find the most flexible solution for you as a customer and see every warranty and complaint case as an opportunity to maintain the quality and service that Infracenter stands for.